CIAP Newsletter

The Clinical Information Access Portal (CIAP) continues to be one of the most highly-valued and well utilised programs of eHealth. Through CIAP, all NSW Health staff have equitable access to a diverse range of resources to support them in their clinical decision-making and in the practice of evidence-based care across all specialties and locations. These resources provide staff with access to the best of the world’s health research and literature, practice guidelines, diagnostic tools and much more.

A number of important achievements for the CIAP program were accomplished in 2016, including extensive state wide stakeholder engagement with NSW Health clinicians to review the CIAP content and understand the most optimal resources to make available via CIAP. This work was instrumental to the 2 year contract extension for online clinical information resources and resulted in the inclusion of UpToDate, a highly authoritative, evidence-based, and regularly updated decision support resource.

Provision of education and marketing, aimed at improving the skills of CIAP users to integrate clinical evidence into practice, was a major focus for the CIAP team in 2016 and included 60 full day face to face workshops, in-services and online training sessions, attended by approximately 1600 NSW Health clinicians.

Here's what some of our attendees had to say:

“It's the most powerful, user-friendly source of medical information I have ever come across in my entire career. The teachers and online educators are polite, friendly and incredibly knowledgeable. It is a true pleasure to have access to this online learning resource.”

- Emergency Specialist

“The information, language and progress of the workshop was pitched at just the right level. I’ll recommend it to my colleagues and follow up myself with eLearning and video tutorials.”

- Clinical Nurse Specialist

“It was a great study day and I felt I got this powerful tool which opened me up to a Pandora's box of information, knowledge and skills. I would love to help my colleagues to feel empowered as I felt by introducing them to the magic world of CIAP. It is a shame we can't give likes or thumps up to CIAP.”

- Clinical Nurse Specialist

“Everyone at work is impressed with how much information and education is available on CIAP and how quick and user friendly it is. Thank you for a great day I had at your workshop.”

- Registered Nurse

“I have done a lot of research in the past, this training re-sparked my passion and improved my level of skills and knowledge in the area of EBP.”

- Clinical Leader

Further to acquiring UpToDate and CIAP’s educational achievements of 2016, CIAP has endeavoured to consistently adapt and improve in order to solidify our reputation as providing seamless access to the world’s most current evidence-based medical information. Some of our achievements of 2016 are listed below:

  • CIAP has included a new document delivery feature to the CIAP website, which allows users to request documents directly from their local health library.
  • After extensive research and feedback from a multitude of NSW Health staff, the CIAP newsletter has been completely redesigned and modernised and will be implemented in January 2017.
  • The CIAP Clinical Partners program has been growing all year and we now have over 150 clinicians on board as partners. The Clinical Partners have been championing CIAP and evidence-based practice by supporting their colleagues and spreading their knowledge within their local health facilities. Many have participated in CIAP reviews and project work.
  • The CIAP eLearning Modules have been undergoing an extensive review over 2016. CIAP has been collaborating with a Working Group of over 30 participants from 8 LHDs, JFMHN, SCHN, SVHN, ACI, eHealth and 2 universities, formed to collaboratively review and provide recommendations.

In 2017, CIAP will continue to support and engage with CIAP users to ensure optimal clinical information resources are provided to support quality, safety and improved patient outcomes.

The CIAP team would like to give a huge thank you to all of the people that generously gave their time and expertise in participating with reviews and projects over 2016. You have really helped us to remain collaborative and able to meet the needs and interests of clinicians now and in the future. We wish you all a very Merry Christmas and a happy, healthy and safe new year!

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CIAP Update

New CIAP Help Desk Form

CIAP has recently revamped the Help Desk form, which now provides the feature for users to upload screenshots. Screenshots can be helpful with providing visual details to assist the CIAP team in diagnosing your technical issues.

To learn how to take a screenshot, please click here.

Google Chrome for NSW Health Computers

Is your Internet browser version out of date? A number of CIAP users have reported that their Internet Explorer browser is out of date and does not correctly display information and resources found through CIAP. If you are experiencing this issue, please download the Google Chrome browser as an alternative. Visit and select Download for Personal Computers. All NSW Health computers are able to download Chrome. The download should only take a few minutes and will remain on the computer for future use. CIAP and all of its resources are fully accessible via Google Chrome.


CIAP Gems provide information about resources that that may be hard to find, or things that we are asked for frequently, or that are unique or new in some way. Here are some snippets from a few of our most popular Gems.

Interpreting Laboratory and Diagnostic Tests

Point of care assistance in understanding and interpreting laboratory and diagnostic tests is available on CIAP via a number of resources. One of these is the Guide to Laboratory and Diagnostic Tests (3rd ed). Section 2 contains an alphabetical list of tests with normal and abnormal results, time frames, testing procedures, clinical indications and implications.

Another is the Manual of Laboratory and Diagnostic Tests (8th ed). Chapters are devoted to studies by type, including blood, cerebrospinal fluid, nuclear medicine, pulmonary function, cytology, genetic and x-ray studies. Evidence-based outcomes, critical values and patient involvement are described.

Podcasts on CIAP

Podcasts offer a way of keep up to date with current practice and research topics whilst on the move. A huge collection of podcasts can be accessed via the following resources and links:

  • The Cochrane Library offers hundreds of podcasts, which may be found by selecting More Resources from the Cochrane home page and then Cochrane Podcasts.
  • UpToDate’s full range of podcasts can be found by selecting Policies at the bottom of the home page, then Editorial.
  • The British Medical Journal offers a diverse podcast program, which you may subscribe to.
  • NEJM provides podcasts, audio summaries of each issue and a collection of audio interviews.

Finding Images on CIAP

A large and diverse range of images and other graphics may be searched for and easily exported from several resources on CIAP, including: UpToDate, Access Medicine, BMJ Best Practice, PEMSoft, and the Ovid Databases. Images may be useful for in-services and other educational presentations. For locating and exporting instructions, see CIAP’s September 2016 Newsletter.

CIAP's 2017 education program

Our full-day essentials and specialty workshops will continue to be offered throughout 2017. Details are available on the CIAP site well in advance to enable time for planning any study or other leave.

The CIAP team will continue to visit facilities across NSW to provide short face to face training sessions.

The Live Online Training program is available now.

eLearning Modules provide training to support all aspects of evidence-based practice. These, along with User Guides and Video Tutorials, are available at CIAP’s Knowledge Centre.

For full details of the 2017 CIAP Workshops, Live Online Training and In-service events, check the CIAP website. Registration is via HETI Online.

Dates and times can also be viewed through the buttons below.

Contact the CIAP Helpdesk 24 hours, 7 days a week.

or visit Support & Contact.

You can find it on CIAP