Support

Resource Outage Alerts

Check this page for current alerts, outages and access issues affecting CIAP resources.

Current alerts

Lippincott Advisor & Lippincott Procedures

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If you are experiencing issues with Lippincott Advisor or Procedures, try clearing you browser cache and cookies.

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Last updated: 28 September 2026, 1:30 pm

Australian Injectable Drugs Handbook (AIDH)

Intermittent content loading issue

Some users may experience a loading issue when accessing AIDH monographs. The workaround advice is to try other machines or use a personal mobile device whilst the issue is investigated.

Last updated: 18 September 2026, 12:15 pm

Renal Drug Database (RDD)

Access issues in Southern NSW LHD and Murrumbidgee LHD

Users in SNSWLHD and MLHD may experience issues when accessing RDD due to local IT configurations. If you experience any issues with RDD, please see these workaround instructions.

Last updated: 11 September 2026, 10:00 am

AccessMedicine & AccessPediatrics

MyAccess profile issues

The MyAccess individual account feature is not currently working correctly in AccessMedicine or AccessPediatrics. We are working with the publisher to restore access.

Last updated: 31 August 2026, 12:00 pm

All other CIAP resources are operational

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Contact CIAP Helpdesk

For non-urgent CIAP enquiries, use the CIAP Request Form in SARA.

For urgent business hours issues, call the Statewide Service Desk on 1300 28 55 33 and press 2 for clinical. If the agent is unable to assist, ask to be transferred directly to the CIAP team.

For after-hours support (outside hours Monday to Friday, 8:30am to 5:00pm) call 9086 3468.