Support

Resource Outage Alerts

Check this page for current alerts, outages and access issues affecting CIAP resources.

Current alerts

Therapeutic Guidelines & Don't Rush to Crush

Scheduled maintenance Wednesday, 4 November 5:00pm to 7:00pm AEDT

During scheduled maintenance, some content and features for Therapeutic Guidelines and Don't Rush to Crush web and mobile apps may be temporarily unavailable.

Last updated: 30 October 2026, 12:00 pm

Lippincott Advisor & Lippincott Procedures

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If you are experiencing issues with Lippincott Advisor or Procedures, try clearing you browser cache and cookies.

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Last updated: 28 September 2026, 1:30 pm

Renal Drug Database (RDD)

Access issues in Southern NSW LHD and Murrumbidgee LHD

Users in SNSWLHD and MLHD may experience issues when accessing RDD due to local IT configurations. If you experience any issues with RDD, please see these workaround instructions.

Last updated: 11 September 2026, 10:00 am

All other CIAP resources are operational

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Contact CIAP Helpdesk

For non-urgent CIAP enquiries, use the CIAP Request Form in SARA.

For urgent business hours issues, call the Statewide Service Desk on 1300 28 55 33 and press 2 for clinical. If the agent is unable to assist, ask to be transferred directly to the CIAP team.